Have an account?

Login, head to My Account and select My Orders to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Please note that it can take 1-2 business days for a tracking number to show any updates.

Don’t have an account?

You can still create an account now using the same email address used to place the order. Head over to My Account and select My Orders to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Please note that it can take 1-2 business days for a tracking number to show any updates.

Yes. You can edit or cancel your order by contacting us via email with your order number within 1 hour of placing your order and we'll try our best to accommodate your request if it’s in our ability. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update every order.

For custom sized and engraved pieces, once the order is placed, we are not able to cancel or update the order.

If you need to make any changes to your order, like changing the shipping address, please reach out to us via email within 1 hour of placing the order. Please note that if your order has already shipped, we can’t edit the shipping address. We are unable to edit a billing address once an order has been placed.

For custom sized and engraved pieces, once the order is placed, we are not able to cancel or update the order.

We accept all major payment methods including Visa, MasterCard, American Express, Paypal, Apple Pay, Google Pay, Affirm and Klarna.

We understand the value and significance of making an investment and purchasing a gift for your loved ones. Koru Jewelers provides different payment options, such as layaway and financing. Our dedicated team of jewelry advisors is available via email to answer your financing questions.

Don’t worry, we’ve got your back! Visit our Jewelry Size Guide to find the perfect fit.

Please visit our Concierge Service page for more information.

Koru Jewelers Lifetime Warranty

Investing in Your Peace of Mind: The Timeless Koru Warranty

Thank you for entrusting Koru Jewelers as the guardian of your timeless moments. Your choice to adorn yourself with our finely crafted gold jewelry is deeply valued, and hence, we present to you our Lifetime Warranty, assuring your piece maintains its enchanting allure perpetually.

Unlimited Duration:

The Koru Jewelers Lifetime Warranty extends for the entire lifespan of your gold jewelry from the date of the original purchase.

Warranty Scope:

This warranty encompasses all our gold jewelry, safeguarding your precious purchase against any unexpected circumstances under standard usage.

Exclusions:

• Loss or theft of the piece.
• Intentional damage or negligent misuse.
• Unauthorized repairs or alterations.
• Ordinary wear and tear, such as scratches or tarnish.
• Damage due to environmental factors or natural disasters.

Claiming the Warranty:

Contact: Notify our Customer Service Team at customer info@korujewelers.com or +1 (787) 404-1114.

Verification: Present the original proof of purchase for validation.

Inspection: The item will be thoroughly inspected by our expert jewelers to determine the cause of the issue.

Resolution: A suitable resolution, at the discretion of Koru Jewelers, will be facilitated, adhering to the highest standards of excellence.

Non-Transferability:

This Lifetime Warranty is exclusive to the original purchaser and is not transferrable to subsequent owners or beneficiaries.

Disclaimer:

Koru Jewelers maintains the right to evaluate and determine the root cause of any damage or defect. The resolution – whether it be repair, replacement, or otherwise – will be executed at the sole discretion of Koru Jewelers. Additional rights may be available to you based on your jurisdiction.

Stay Connected:

info@korujewelers.com
Phone: 1-787-404-1114
303 Calle Rey Felipe
La Villa de Torrimar
Guaynabo, Puerto Rico 00969

Koru Jewelers - Crafting Timeless Bonds.

We currently ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.

North America. Puerto Rico, USA & Canada.

We offer free shipping on all domestic Puerto Rico orders of more than $100 USD.

Based on location and order value, your order will ship with one of the following methods:

Standard USPS Shipping FedEx 2-Day Shipping UPS 2-Day Shipping

For international orders, please email us your delivery address so we can give you an estimated shipping cost. International orders do not apply for free shipping. Read our Shipping Policy for more details.

For ready to ship pieces, please allow 2-3 business days for processing, plus shipping time. For made-to-order pieces, please allow 10-15 business days for processing, plus shipping time. During peak and holiday seasons, there may be processing and shipping delays.

Based on location and order value, your order will ship with one of the following methods:

Standard USPS Shipping: ~7-10 Business Days. Allow up to 3-5 additional business days for order processing.

FedEx 2-Day Shipping: ~2 Business Days. Allow up to 3-5 additional business days for order processing.

UPS 2-Day Shipping: ~2 Business Days. Allow 2-3 Business days for order processing. Subject to verification and approval.

Made-to-order items ship when ready. All shipments are subject to payment in full by the customer. We will send you an email with a tracking number once your order has shipped. A signature is required upon receipt. If you want to waive the direct signature, please leave a note at checkout in the Order Notes section.

*Read our Shipping Policy for more details. For shipping times on Bespoke, Engraved & Custom Sized Orders visit the section below for more information.

There may be processing and shipping delays during peak and holiday seasons. Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible.

Keeping you informed is our top priority and we appreciate your patience during this busy time of year. Should your order not be processed by the estimated shipping date, our team will be in contact with an update within 24-48 hours. As always, feel free to reach out to us via email at info@korujewelers.com

First off, our sincerest apologies! Please send us your order number and a photo of the defective or incorrect piece to info@korujewelers.com and our team will be happy to resolve this for you.

Quality Takes Time — And It’s Worth the Wait!

Craftsmanship & Delivery Disclaimer

At Koru Jewelers, we are dedicated to providing you with exquisite pieces that stand the test of time. Each jewel is a masterpiece, meticulously crafted by our skilled artisans to ensure it meets the highest standards of quality and beauty.

Handcrafting Excellence:

Occasionally, some pieces may not be readily available in stock due to the careful and time-intensive craftsmanship that goes into them.

Estimated Production Time:

In such instances, please note that the crafting of your selected piece may require an estimated 4-6 weeks. This allows our artisans the time needed to ensure every detail of your jewelry is crafted to perfection.

Staying Informed:

We appreciate your understanding and patience during this crafting period. Rest assured, we will keep you informed with regular updates regarding the production and dispatch of your piece. Thank you for entrusting Koru Jewelers with your moments of timeless beauty. Your piece will be a lifelong treasure, and we are confident it will be well worth the wait.

Please Note: Crafting of your exquisite piece may take 4-6 weeks to ensure perfection and quality. We appreciate your patience and promise it will be worth the wait.

info@korujewelers.com
Phone: 1-787-404-1114
303 Calle Rey Felipe
La Villa de Torrimar
Guaynabo, Puerto Rico 00969

Koru Jewelers - Crafting Timeless Bonds.

Domestic

For domestic orders, you may return most unworn or unused items with their original heat-sealed tags within 10 business days of the delivery date.

We will determine if the piece is eligible for a full refund once it arrives back to us.

Incomplete, damaged or worn items are not eligible for refund or exchange and will be returned to the sender.

Items missing their original heat-sealed tags don’t qualify for a refund or exchange.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

Please read our Return & Exchange Policy here to see if your purchased items are eligible for a return.

International

We do not accept returns, exchanges, or resizing requests for international orders.

Your return will be processed within 7 business days from the time we receive it in our Puerto Rico studio. Once processed, we will send you a confirmation via email. Refunds are generally posted to bank accounts within 2-3 business days. Please note that we are unable to refund shipping costs.

Above all, we believe in bringing you signature jewelry pieces that last a lifetime at attainable, fair prices. We only use solid gold to maintain a high standard of quality in our pieces and, just as we all do, your jewelry needs a little TLC every now and then.

To keep its shine, you should clean your solid gold and most precious gemstone jewelry regularly with a solution of 10-parts warm water and 2-parts mild dish soap (no detergents). Soaking is the key: soak your gold jewelry pieces for 3 hours and then scrub them gently with a very soft brush to rub off dirt buildup. Likewise, remove your gold jewelry before household cleaning to avoid contact with harsh chemicals.

We work with locally owned manufacturers across the US. This gives us better control over quality and ensures that our makers are fairly compensated and working under safe conditions.

Yes. All of our jewelry pieces are made with 10k to 18k solid gold, never plated or filled, or vermeil.

As part of our mission, we are constantly finding new ways to increase transparency in the jewelry supply chain. We only partner with trusted technical experts who deliver high quality craftsmanship combining artisanal skills with advanced technology, with high ethical standards and knowledge of the supply chain.

Our gold, diamonds and gemstones are 100% natural, conflict-free and ethically sourced. Koru only uses diamonds sourced from countries that are full participants in the Kimberley Process. Additionally, we offer Lab Diamonds with GCAL (Gem Certification & Assurant Lab).

Absolutely! We offer digital gift cards which will be emailed directly to the recipient. You may select your preferred value. Please note that gift cards are non-refundable. Koru gift cards are only valid if purchased on our website. We cannot honor or re-issue gift card credit that is purchased from third party sources. Keep in mind that discount codes cannot be applied for digital gift cards.

Enter the code by clicking “Apply a gift card” during step 3 of checkout. The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. You can check your gift card balance in your Koru profile.

We offer optional gift packaging alongside your jewelry to add an extra special touch. At checkout you will be asked if your purchase is a gift, if you select ‘yes’ we will provide full gift packaging with your order. You will also be given the option to include a gift message, which will be printed exactly how it is entered, so make sure there are no errors and no emojis are used!

Koru provides complimentary repairs for pieces that fall under our Concierge Service.

For pieces outside of our Concierge Service package, please purchase our repair service below.

Our Concierge Service does not cover improper use or storage of your product, and any modification to your product done by a third party outside of Koru. We do not currently offer repairs for international orders.

Yes. Koru’s engraving, resizing and custom sizing services are available for purchase. See the link below.

Please note that custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

Yes, we accept bespoke jewelry orders. For custom inquiries, please visit our Concierge Services page.

Please note that custom pieces typically take at least 8-10 weeks to complete once our team begins production.

Yes! There’s no penalty for paying early.

You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.

No—checking your eligibility won't affect your credit score.

Yes—You can return an item you bought with Affirm by initiating the return process with the store.

Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.

You can visit their website at affirm.com.