Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at info@korujewelers.com. Please note that returns will need to be sent to the following address:
Koru Jewelers
Attn: Returns
RMA #
5784 Northwest 120th Avenue,
Coral Springs Florida 33076,
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@korujewelers.com.
PLEASE NOTE
- A 20% restocking fee will be charged for all returns in excess of $500.00.
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
You can always contact us for any return questions at info@korujewelers.com or call us at 1-787-404-1114.
