FAQ - Your Questions Answered in One Place

Log in to My Account and select My Orders to view your order status. Once your order ships, you'll receive a tracking number by email, please allow 1–2 business days for tracking activity to update. No account? Create one using the same email from your order and access My Orders the same way.

Send and email to info@korujewelers.com with your order number within 1 hour of placing your order and we'll do our best to accommodate your request. Please note that custom-sized and engraved pieces cannot be cancelled or modified once placed.

Send an email to info@korujewelers.com within 1 hour of placing your order to update a shipping address. Once your order has shipped, address changes are no longer possible. Billing addresses cannot be edited after an order is placed.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Affirm. We also offer layaway and financing, contact our team at info@korujewelers.com for details.

We sincerely apologize. Please email your order number and a photo of the issue to info@korujewelers.com and our team will resolve it right away.

Visit our Jewelry Size Guide for a complete sizing reference for rings, bracelets, and necklaces.

We ship to the United States, Puerto Rico, and Canada. We do not ship to PO boxes, parcel lockers, APO, or FPO addresses. Free shipping is available on all domestic Puerto Rico orders over $100 USD. For international orders, email us your delivery address for a shipping quote.

Ready-to-ship pieces: 2–3 business days processing, plus shipping time. Made-to-order pieces: 10–15 business days processing, plus shipping time. Bespoke, custom, or engraved pieces: at least 8–10 weeks once production begins. Shipping methods: Standard USPS (~7–10 business days) or FedEx/UPS 2-Day (~2 business days). A signature is required upon delivery. To waive this, add a note at checkout under Order Notes.

Delays can occur during peak and holiday seasons. If your order hasn't shipped by its estimated date, our team will reach out within 24–48 hours with an update. You're always welcome to contact us at info@korujewelers.com.

Some pieces are crafted to order by hand, requiring an estimated 4–6 weeks in production. We'll keep you updated throughout the process and it will be well worth the wait.

Yes. Every Koru piece is crafted in 10k to 18k solid gold, never plated, filled, or vermeil. We maintain this standard to ensure lasting quality in every piece.

We work with locally owned manufacturers across the US. This gives us direct oversight of quality and ensures our makers are fairly compensated and working in safe conditions.

Yes. All gold, diamonds, and gemstones are 100% natural, conflict-free, and ethically sourced. Our diamonds come exclusively from Kimberley Process–certified countries. We also offer lab diamonds with GCAL certification.

Clean regularly with a solution of 10 parts warm water to 2 parts mild dish soap (no detergents). Soak for 3 hours, then gently scrub with a very soft brush. Remove jewelry before household cleaning to avoid contact with harsh chemicals.

Yes. Visit our Concierge Services page for bespoke jewelry, custom sizing, and engraving options. Custom pieces typically take at least 8–10 weeks to complete once production begins. All custom, engraved, and custom-sized pieces are final sale and cannot be returned or exchanged.

Complimentary repairs are available for pieces under our Concierge Service package. For pieces outside this package, a repair service is available for purchase. Repairs do not cover damage from improper use, storage, or third-party modifications. We do not currently offer repairs for international orders.

Yes, digital gift cards are emailed directly to the recipient. You can select your preferred value. Gift cards are non-refundable, valid only when purchased on korujewelers.com, and cannot be combined with discount codes.

At step 3 of checkout, click "Apply a gift card" and enter your code. One gift card per transaction. If a balance remains, pay the difference with a credit card. You can check your gift card balance anytime in your Koru account.

Yes. At checkout, select "Yes" when asked if your purchase is a gift. You'll receive full gift packaging and the option to include a printed gift message. Your message will be printed exactly as entered, please double-check for errors and avoid using emojis.

The Koru Lifetime Warranty covers all gold jewelry from the date of original purchase for the life of the piece under normal use. Not covered: loss or theft, intentional or negligent damage, unauthorized alterations, ordinary wear and tear (scratches, tarnish), or environmental damage.

To make a claim, contact our team with proof of purchase at info@korujewelers.com or +1 (305) 307-2902. Our jewelers will inspect the piece and determine the appropriate resolution.

The warranty applies to the original purchaser only and is non-transferable.

Affirm lets you split your purchase into monthly payments.

Rates range from 0–36% APR depending on eligibility. For example, an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR. A down payment may be required.

Checking your eligibility does not affect your credit score. You'll need a US mobile number to sign up. Learn more at affirm.com.

Yes, there is no penalty for early payoff. Make or schedule payments anytime at affirm.com or in the Affirm app (iOS or Android). Affirm will send payment reminders by email and text.

Yes. Initiate the return with Koru Jewelers and Affirm will process the refund on their end.

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